This policy applies to everyone who interacts with VanManoo — customers using the platform, drivers accepting jobs, partners doing business with us, team members employed by VanManoo, and any contractor working on our behalf.
Our commitment
VanManoo is committed to complying with the UK Equality Act 2010. We do not tolerate discrimination against any person on the basis of the protected characteristics defined in the Act:
- Age
- Disability
- Gender reassignment
- Marriage and civil partnership
- Pregnancy and maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
Our four pillars
Every customer, driver, and team member is welcomed regardless of background.
Decisions on drivers, customers and staff are based on merit — never on protected characteristics.
Zero tolerance for discrimination, harassment, or bullying on the platform or in our team.
We continuously improve the platform so it works for people with different needs and abilities.
How we put this into practice
- Driver onboarding decisions are based purely on documentation, vehicle standards and rating history.
- Customer support responds to every enquiry with the same care regardless of who is asking.
- We publish transparent pricing so nobody is unfairly overcharged.
- Our hiring is open and interviews are structured to reduce bias.
- Accessibility is a first-class product priority — see our Accessibility Statement.
Raising concerns
If you experience or witness anything that goes against this policy, please contact hello@vanmanoo.uk. All reports are treated confidentially and reviewed personally by a member of the founding team.
This policy is reviewed annually.