Privacy & Cookie Policy

Vanmanoo ("Vanmanoo", "we", "us", "our") operates a digital marketplace that connects Customers requiring transport services with independent Drivers who provide those services.

This Privacy and Cookie Policy explains how we collect, use, store, share, and protect personal data when you access or use our website, mobile applications, or any related services (together, the "Platform").

This Policy applies to Customers using Vanmanoo to book transport services, Drivers providing services through the Platform, Visitors to our website, and any individual interacting with Vanmanoo. By using the Platform, you acknowledge and agree that your personal data will be processed as described in this Policy.

Vanmanoo is the data controller for personal data processed through the Platform under UK GDPR. This means Vanmanoo determines what personal data is collected, how it is used, why it is processed, and how long it is retained.

Drivers act as independent service providers. However, Vanmanoo remains responsible for the Platform-level processing of personal data.

Vanmanoo is a technology platform only. We do not provide transport or logistics services ourselves.

Our role is limited to facilitating bookings between Customers and Drivers, enabling communication between parties, processing payments via third-party providers, and providing dispute support and platform safety tools.

4.1 Data provided directly by users

• Full name
• Contact details (email, phone number)
• Collection and delivery addresses
• Booking details and item descriptions
• Payment information (processed securely by third-party providers)
• Support communications

4.2 Data collected automatically

• IP address and device identifiers
• Approximate location data
• Browser type and operating system
• App usage and interaction data
• Pages viewed and navigation behaviour
• Cookies and similar technologies

4.3 Driver-specific data

• Identity verification data
• Driving licence and insurance details
• Vehicle information
• Bank/payment details
• Background verification data (where applicable)
• Real-time and background location data during active use

Location data is used strictly for operational purposes such as job allocation, tracking, and service updates.

• Booking facilitation between Customers and Drivers
• Payment processing and refunds
• Account management and authentication
• Customer support and dispute resolution
• Safety, fraud prevention, and risk detection
• Platform optimisation and service improvement
• Legal and regulatory compliance
• Service notifications and operational communication

Contract

To provide services requested by users (e.g. booking a Driver).

Legitimate Interests

• Operating and improving the Platform
• Ensuring security and fraud prevention
• Managing disputes
• Analysing usage to improve services

We ensure these interests do not override user rights.

Legal Obligation

Where required by law (tax, regulatory, or legal requests).

Consent

For marketing communications and non-essential cookies.

We may share data with:

• Assigned Drivers (to complete bookings)
• Customers (where necessary for service delivery)
• Payment providers (e.g. Stripe or equivalent)
• Hosting and cloud infrastructure providers
• Analytics and monitoring tools
• Customer support platforms
• Fraud prevention and identity verification services

We do not sell personal data.

Vanmanoo primarily stores and processes personal data within the United Kingdom.

We do not transfer personal data outside the United Kingdom for marketing purposes under any circumstances.

However, some third-party service providers may process data outside the UK as part of delivering their services (e.g. hosting, analytics, or payment processing). Where this occurs, we ensure appropriate safeguards are in place, including UK-approved Standard Contractual Clauses (SCCs), data processing agreements, and encryption and security controls.

We retain personal data only for as long as necessary. Retention periods include:

• Account data: duration of account + up to 6 years after closure
• Booking data: up to 6 years (contractual/legal disputes)
• Payment data: retained by payment providers under their policies
• Support communications: up to 3 years
• Driver verification data: duration of active account + legal retention period
• Analytics data: typically 12–24 months (aggregated where possible)

After retention periods expire, data is securely deleted or anonymised.

We implement appropriate technical and organisational measures including:

• Encryption of sensitive data
• Access controls and authentication systems
• Secure hosting environments
• Regular system monitoring and audits

Data Breach Handling

In the event of a personal data breach, Vanmanoo will assess the risk immediately; take steps to contain and mitigate the breach; notify the UK Information Commissioner's Office (ICO) where required; and notify affected users without undue delay where there is a high risk to rights and freedoms.

Vanmanoo may use automated systems to match Customers with Drivers based on location and availability; detect fraud or suspicious activity; and prioritise service allocation efficiency. These processes do not produce legal or similarly significant effects without human oversight.

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests can be submitted via Vanmanoo support.

We use cookies for:

• Essential platform functionality
• Security and authentication
• Analytics and performance measurement
• User experience improvement
• Optional marketing (only with consent)

Users can manage cookies via browser settings or consent tools.

We may send marketing communications only where permitted by law and with appropriate consent. We do not send personal data outside the United Kingdom for marketing purposes. You may opt out at any time via support or account settings.

Vanmanoo is not intended for individuals under 18. We do not knowingly collect data from minors.

If you are unhappy with how we handle your data, contact us first via support. For further information about your rights under UK GDPR, please see the Information Commissioner's Office (ICO) guidance on individuals' rights.

We may update this Policy from time to time. Changes take effect when published.

All privacy requests must be submitted via Vanmanoo support.