Driver verification
- Government-issued identity check
- Valid UK driving licence
- Vehicle registration & MOT
- Hire & reward insurance evidence
- Ongoing performance & rating monitoring
Customer protection
- Transparent, itemised booking policies
- Fair cancellation windows (60-min & 24-hour rules)
- Deterministic refund engine
- Formal disputes process with human review
- 24/7 support channels
Payments
- Secure Stripe-powered £64.99 deposit
- Remaining balance paid directly to the driver on the day
- PCI-DSS compliant payment infrastructure
- Instant receipts & invoices
Privacy & data
- UK GDPR compliant data handling
- Encrypted storage of documents & IDs
- Data-subject rights (access, erasure, portability)
- Zero sale of customer data — ever
Legal & policies
UK regulators we work with
Free-to-use public bodies you can reference or contact directly.
DVLA (Driver & Vehicle Licensing Agency)
Driving licences we verify against
DVSA (Driver & Vehicle Standards Agency)
MOT and vehicle standards
Information Commissioner's Office (ICO)
UK GDPR & data protection regulator
Financial Conduct Authority (FCA)
Consumer payment protection
Trading Standards
Consumer rights escalation
Citizens Advice
Free consumer help & guidance
Report a concern
See something that doesn't look right? Email hello@vanmanoo.uk or open our Support chat.