Connecting customers with trusted drivers · UK-basedFor DriversGet paid on the same day — cash or card in hand.For Customers Fixed £64.99 deposit — rest paid on the day.
Households with children under 18 unlock 35% off — replaces the 25% Member discount and stacks with the £15 Welcome voucher and 25%–30% Seasonal (members only).
Sign up · next stepVerified UK students unlock 30% off and stack the £15 Welcome voucher + 25%–30% Seasonal discount so the final basket often lands under £15.
Sign up · next stepFree VanManoo membership unlocks 25% off every move, £15 Welcome on your first booking, and the 25%–30% Seasonal stack that runs all year.
Sign up · next stepNo account? No problem. Guests still get the £15 Welcome voucher at checkout on their first booking — one tap, nothing to fill in.
Tell us about your move
Two ways to quote — pick whichever suits you. Fill the manual form on the right, or let our AI assistant do it for you on the left.
Vanmanoo operates the marketplace and handles the booking and payment process. This creates two separate relationships:
- A platform contract between the customer and Vanmanoo for the use of the booking platform, including payments, deposits, and acceptance of platform terms.
- A transport service contract between the customer and the independent driver for the actual moving service. Vanmanoo is not part of that service contract.
All transportation services are provided by independent drivers, who are solely responsible for the services they provide. Customers are likewise responsible for their own actions, instructions, belongings, and conduct.
Vanmanoo is not responsible or liable for the acts, omissions, negligence, disputes, cancellations, delays, damage, loss, injury, or any other claims arising from the actions or conduct of either the customer or the driver. Where appropriate, Vanmanoo may assist in resolving disputes as a customer service function; this does not constitute an acceptance of liability.
Cancellation Policy
- Driver has 30 minutes to accept your booking → if they do not accept in time, you receive an immediate full refund and can rebook another driver straight away.
- Within 60 minutes of booking → full refund (unless driver has started travelling for an urgent booking).
- More than 60 minutes after booking but >24h before the move → full refund.
- <24h before the move → deposit non-refundable.
- Driver has started travelling or arrived → deposit non-refundable.
- Customer no-show → no refund.
How VanManoo pricing works
Understand quotes, deposits, extra time & what's paid on the day.
Travel distance from the driver's base to your pickup, plus pickup to delivery.
Estimated job duration at the driver's hourly rate.
If the move overruns, extra hours are billed at the driver's per-hour rate and paid directly to them.
Charged per flight, per helper. Extra flights on the day are payable to the driver.
Enter your pickup and delivery locations, choose your preferred date and time, and provide your move details. Our system will calculate your requirements and show you available nearby drivers with different pricing options.
The price is calculated based on factors such as the estimated time required, travel mileage, and the number of flights of stairs — rather than the number of items you are moving.
You can compare driver profiles, reviews, availability, and prices, then choose the driver that best suits your needs. Once you confirm your booking, you will pay the required deposit (£64.99) to secure your booking through our platform.
The remaining balance will be paid directly to the driver on the moving day. If your move takes longer than the agreed time, any additional time charges will be paid directly to the driver based on their pricing. Any additional mileage, flights of stairs, or other applicable charges will be clearly shown in your booking price breakdown and invoice.
Any additional costs such as parking charges, congestion charges, tolls, or other applicable fees will need to be paid directly to the driver. Assembly and disassembly are not included in the quote and may be charged separately by the driver. Please review our FAQs for more information.
Insurance & Liability
All drivers using VanManoo are required to maintain valid Goods in Transit Insurance. You are encouraged to check the driver's insurance details before the move and may choose to purchase additional moving or contents insurance from a third-party provider for extra protection.
Items, Locations & Services We Do Not Provide
VanManoo does not transport prohibited, hazardous, high-value, specialist or restricted items — including pianos, pool/snooker tables, heavy commercial equipment, dangerous goods, valuables, pets, passengers, perishable goods, pharmaceuticals or waste.
We also do not provide services requiring specialist care, personal assistance, supervision, safeguarding, security clearance, licences, specialist equipment or additional insurance — including schools, nurseries, colleges, universities, high-security premises, heritage sites, medical facilities, industrial locations, and large commercial relocations.
We reserve the right to refuse or cancel any booking that falls outside our services.
Can there be additional charges after I book?
Yes — your quoted price is based on the information you provide. If your booking changes or additional work is required, additional charges may apply, including:
- Additional items
- Extra collection or delivery locations
- Extra stops
- Waiting time
- Additional stairs not declared
- Additional helper
- Assembly / disassembly after booking
- Long carry distances not declared
- Parking charges or permits
- Tolls, congestion, ULEZ
- Ferry charges
- Reasonable unforeseen costs
Where applicable, additional charges are payable directly to the Driver, in addition to the quoted booking price.
