VanManoo — Terms of Service (US)

Effective date: February 21, 2026. Last updated: February 21, 2026.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the VanManoo website, mobile applications, and services (collectively, the "Platform") when accessed from or used in the United States. By accessing the Platform, creating an account, or booking a mover, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.

2. Who We Are

VanManoo is an online marketplace that connects customers with independent, third-party moving service providers ("Movers" or "Drivers"). VanManoo does not itself provide moving, hauling, or transportation services. VanManoo is not a household goods carrier, freight forwarder, or motor carrier. Movers are independent contractors, not employees or agents of VanManoo.

3. Eligibility

You must be at least 18 years old and legally able to enter binding contracts under the laws of your state to use the Platform. The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (see COPPA in our Privacy Policy).

4. Account Registration

To book a Mover you must register an account. You agree to (a) provide accurate, current, complete information; (b) maintain and update it; (c) keep your credentials confidential; and (d) be responsible for all activity under your account. Notify us promptly at hello@vanmanoo.uk of any unauthorized use.

5. Marketplace Nature — Independent Contractors

VanManoo facilitates matches between customers and Movers, processes deposits, and provides supporting tools (quotes, chat, ratings). VanManoo is not a party to any moving-service contract between you and a Mover. All contracts for the actual moving service are directly between you and the selected Mover.

Movers set their own pricing, methods, hours, and operations. VanManoo does not control, supervise, or direct the performance of moves. To the maximum extent permitted by law, VanManoo disclaims liability for the acts, omissions, negligence, or intentional misconduct of Movers, including but not limited to lost, damaged, or delayed goods, personal injury, and property damage.

6. Deposits & Payments (USD)

By booking, you authorize VanManoo (through our payment processor Stripe) to charge your payment method a booking deposit of $79.99 USD. The remaining balance is paid directly to the Mover on move day. VanManoo does not hold or handle the balance. Sales tax, if applicable, is calculated at checkout based on your billing address; Texas customers may be subject to Texas state and local sales tax where applicable.

All amounts are non-refundable except as expressly stated in Section 7 or where required by applicable state consumer-protection law.

7. Cancellations & Refunds

• 72+ hours before move: Deposit is fully refundable, less a $9.99 processing fee.
• 24-72 hours before move: 50% deposit refund.
• Under 24 hours: Deposit is non-refundable.
• Mover no-show / material breach: Full deposit refund plus complimentary rebooking assistance.

Contact hello@vanmanoo.uk to request a refund. State-law rights (e.g., the FTC's Mail, Internet, or Telephone Order Merchandise Rule, and Texas Deceptive Trade Practices Act) are not waived.

8. Prohibited Uses

You agree not to use the Platform to: (a) transport hazardous, illegal, or restricted goods (firearms, ammunition, explosives, illegal drugs, live animals, perishables requiring refrigeration, cash, jewelry over $500, human remains, or any items prohibited by federal or state law); (b) harass, defraud, or deceive Movers or other users; (c) circumvent VanManoo's fees by contracting directly outside the Platform after booking; (d) reverse-engineer or scrape the Platform; (e) upload malware; or (f) violate any applicable federal, state, or local law.

9. Ratings, Reviews & User Content

You may submit reviews, photos, and other content ("User Content"). You grant VanManoo a worldwide, non-exclusive, royalty-free, sublicensable, perpetual license to host, use, display, reproduce, and distribute your User Content for the purpose of operating and promoting the Platform. You represent that your User Content is truthful, does not infringe any third-party rights, and complies with the Federal Trade Commission's Endorsement Guides (16 CFR Part 255).

10. Intellectual Property

All Platform content (excluding User Content) — including text, graphics, logos, the VanManoo name, the "Instant Quote Engine," software, and all trademarks — is owned by VanManoo or its licensors and is protected by US and international copyright, trademark, and other intellectual-property laws. You are granted a limited, revocable, non-transferable license to access the Platform for personal, non-commercial use only.

11. DMCA / Copyright Complaints

If you believe content on the Platform infringes your copyright, send a DMCA notice compliant with 17 U.S.C. §512(c)(3) to our Designated Agent:
Copyright Agent, VanManoo, hello@vanmanoo.uk. Include (i) your signature; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and its URL; (iv) your contact information; (v) a good-faith statement; and (vi) a statement under penalty of perjury that you are authorized to act. We may terminate repeat infringers.

12. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU IN FULL.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANMANOO, ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE PLATFORM. IN NO EVENT WILL VANMANOO'S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VANMANOO (I.E., THE DEPOSIT) IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

14. Indemnification

You agree to defend, indemnify, and hold harmless VanManoo and its affiliates from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Platform, (b) your violation of these Terms, (c) your User Content, or (d) your interaction with any Mover.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware without regard to conflict-of-laws principles. Except for consumer-protection claims that state law prohibits from being arbitrated: any dispute arising from or relating to the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Dallas, Texas, or your county of residence at your election. YOU AND VANMANOO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. You may opt out of arbitration within 30 days of first accepting these Terms by emailing hello@vanmanoo.uk with the subject "Arbitration Opt-Out." Small-claims-court claims are exempt.

16. California-Specific Notices

Under California Civil Code § 1789.3, California users may reach VanManoo's Complaint Assistance Unit of the Division of Consumer Services of the California DCA at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

17. Termination

We may suspend or terminate your access at any time for violation of these Terms, fraud, safety concerns, or as required by law. You may close your account at any time from the account settings screen. Sections 5, 6, 8, 10-15, and 17-19 survive termination.

18. Modifications

We may update these Terms and will post the new "Last updated" date. Material changes will be notified via email or in-app notice at least 30 days before taking effect for existing users.

19. Contact

VanManoo Legal, hello@vanmanoo.uk.